Policy
Returns, replacements & refunds
Draft for owner and legal review. Not final until the business details marked “to be confirmed” are supplied.
Your rights
Nothing on this page limits your rights as a consumer under Indian law. Under the Consumer Protection (E-Commerce) Rules, 2020 a seller may not refuse a refund where goods are defective, deficient, not as described on the website, or delivered late.
Damaged, defective or incorrect items
Write to support@valamore.in with your order number and clear photographs of the item and its packaging. [Reporting period, replacement or refund options and the approval process: to be confirmed by VALAMORE].
Change-of-mind returns
Fragrance is a personal-care product. [Whether change-of-mind returns are accepted, the return window, and the condition required (sealed, unopened, unused, original packaging): to be confirmed by VALAMORE].
How a return works
[Return steps, who arranges and pays for return pickup or shipping, and inspection rules: to be confirmed by VALAMORE]. Start any request by writing to support@valamore.in with your order number.
Refunds
[Refund method, refund processing time and any deductions, confirmed against the payment provider’s documentation: to be confirmed by VALAMORE]. The time a refund takes to appear can also depend on your bank or payment method.
Automatic refunds
If our system detects a duplicate payment, or a payment that arrives after an order has expired, it starts a refund for that payment automatically through the payment provider. If you are charged and have no confirmed order, write to customer care with your payment details.
Cancellations
See the Cancellation policy page.
How to start
Write to support@valamore.in (VALAMORE | Customer Care) with your order number and a short description.
Questions about this policy: support@valamore.in.