Policy
Terms & conditions
Draft for owner and legal review. Not final until the business details marked “to be confirmed” are supplied.
About these terms
These terms apply to your use of this website and to purchases from it. VALAMORE is an online fragrance brand based in Bengaluru, Karnataka, India; there is no physical store. [Legal entity name, registered address and registration details of the seller: to be confirmed by VALAMORE]. By placing an order you confirm that you have read these terms, the Privacy, Shipping, Returns, Cancellation and Payment pages.
Who may order
You must be able to enter into a legally binding contract under Indian law. Orders are accepted for delivery within India only.
Orders and acceptance
VALAMORE accepts prepaid orders only. Cash on Delivery is not available. Your order is a request to buy. It is accepted and confirmed only when our server has verified your payment with our payment provider; we then show a confirmation page and send an order confirmation email. If payment fails or is not completed, no order is confirmed.
Holding items while you pay
When you begin to pay, the items in your order are held for a limited time (at present 30 minutes). If payment is not verified in that time the order expires and the items are released. You may place the order again.
Availability
A product can be ordered only when it has a published price and is in stock. Items shown as announced, pending or not yet available cannot be ordered. We may cancel an order if an item turns out to be unavailable or a pricing error is found; any amount you paid for a cancelled order is refunded (see the Cancellation and Returns pages).
Prices and tax
Prices are in Indian rupees. The price you pay is always the one our server calculates and shows at checkout, including any shipping charge and discount. [How GST is shown (inclusive or separate) and tax invoice details: to be confirmed by VALAMORE].
Product information
Descriptions of scent are creative and subjective; how a fragrance smells and lasts varies from person to person. Accord names describe the scent impression and are not an ingredient list. Read the packaging for usage and safety information. Images may be illustrative.
Your account
You can order as a guest. If you create an optional account you sign in with a one-time code emailed to you; keep access to that mailbox secure. You are responsible for activity under your account and for giving accurate details.
Acceptable use
Do not misuse the website, attempt to interfere with its security, place orders with false details or use it for any unlawful purpose.
Intellectual property
The VALAMORE name, tagline, logo, imagery and site content belong to VALAMORE and may not be copied or reused without permission.
Liability
Nothing in these terms limits your statutory rights as a consumer under Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. [Limitation of liability wording, reviewed by legal counsel: to be confirmed by VALAMORE].
Governing law and disputes
These terms are governed by the laws of India. [Courts with jurisdiction and any dispute-resolution wording, reviewed by legal counsel: to be confirmed by VALAMORE]. Complaints can first be raised through the Contact & grievance redressal page.
Changes
We may update these terms. The version published on the website when you place an order applies to that order.
Contact
Customer care: support@valamore.in. General and business enquiries: hello@valamore.in.
Questions about this policy: support@valamore.in.