Shipping & delivery

Draft for owner and legal review. Not final until the business details marked “to be confirmed” are supplied.

Prepaid orders only

VALAMORE accepts prepaid orders only. Cash on Delivery is not available. Your order is paid for online at checkout, before it is dispatched.

Where we ship

VALAMORE ships within India only. International shipping is not available. Not every PIN code in India is necessarily serviceable. If we cannot deliver to your address we will contact you by email, and cancel and refund the order if it cannot be delivered.

Charges

Any shipping charge, and any order value above which shipping is free, is shown at checkout before you pay. It is calculated by our server and never taken from your browser. We do not add hidden delivery charges after payment.

Dispatch and delivery times

[Carrier, dispatch time and delivery estimates by region. VALAMORE does not promise a delivery date until these are confirmed: to be confirmed by VALAMORE]

Order status and tracking

You can follow an order from the Track an order page with your order number and the email used at checkout. An order moves through: awaiting payment, paid, processing, shipped and delivered. Tracking details are added only after the order has actually shipped, and we email you when its status changes.

Delivery address

Please check your address and PIN code carefully. We deliver to the address you give at checkout. If an address is wrong or incomplete and the parcel cannot be delivered, contact customer care as soon as you can.

Damaged, incorrect or undelivered parcels

Write to support@valamore.in with your order number and photographs where relevant. [Reporting period, and policy for failed deliveries, incorrect addresses and damaged parcels: to be confirmed by VALAMORE]. Where an item is damaged, defective or not as described you are entitled to a remedy under Indian consumer law (see the Returns, cancellations & refunds page).

Questions

Customer care: support@valamore.in (VALAMORE | Customer Care).

Questions about this policy: support@valamore.in.